Last week, a local business delivered to my home — even though I didn’t ask and it wasn’t expected.
Just to be nice and to make a good impression.
And it worked.
This reminded me of the difference between market services and government “services” and why I always prefer the market.
With a market business, if I don’t like their service I can choose to not use them. I can use a competitor or do without. They know you have a choice, so If they want to stay in business they can’t poison their customers.
If I don’t shop at a particular store, they won’t send armed employees to my door to force themselves on me. I’m not forced to send them money regularly whether or not I shop with them. I can even go into competition with them. They can’t do anything about it unless — through cronyism — they use the violence of government against me. If they take that path, they are no longer part of the market, but have joined forces with the coercive sector: the State.
With government “services” there is no real choice. No matter how bad they are, I am forced to pay — even if I never use them.
When you end up facing a surly, incompetent, entitled bureaucrat you’re forced to pay this employee regardless. Often I am compelled to use a “service” I don’t want. If I try to opt out I will be attacked by armed government employees — maybe not right away, but if I fail to comply with their escalating threats it will happen. Their employees know this and it shows.
Sometimes you’ll get a caring government employee — more common in the less coercive branches — but niceness can’t make up for the lack of choice.
Occasionally you’ll be allowed to choose a non-government alternative, but you are still forced to pay for the unwanted government option. You can use a private school, but the government will claim this doesn’t mean you can stop funding the “public” school you neither need nor want. You will pay twice.
A business in the voluntary market can’t treat customers the way government services can. Not if it wants to survive.
The market will always be superior.
The only reason people believe they need government police but not government grocery stores is that — so far — groceries aren’t distributed by government. If something as critical as food can be handled by the market, lesser jobs like policing would be a snap.